10 Causes the Nationwide Examination Outcomes Helpline Ought to Be an 03 Quantity

August is usually a nerve-racking month for a whole bunch of hundreds of UK college students who obtain the outcomes of their A and AS-level exams. To present college students recommendation on their subsequent steps as soon as they have their outcomes, the Division for Youngsters,Faculties and Households (DCSF) has arrange a Nationwide Examination Outcomes Helpline that’s operating till 29th August 2009: 0808 100 8000.

Through the use of a freephone 0808 quantity (which is precisely the identical as an 0800 quantity) the DCSF has enabled college students and their households to name the Examination Outcomes Helpline completely free from a landline. Nevertheless, name prices from a cellular will range and that is of specific significance as a result of the overwhelming majority of scholars are prone to depend on their cellphones.

This displays the most recent findings from Ofcom which discovered that 44.5% of all UK calls at the moment are produced from cellphones (Ofcom Communication Market Report 2009). To ensure that the DCSF to supply callers an excellent deal from a landline AND cellular, the Nationwide Examination Outcomes Helpline must be an 03 quantity that are included in cellular customers’ free minutes.

Listed here are 10 the reason why the Nationwide Examination Helpline must be an 03 Quantity:

1. 03 numbers value folks the identical to name as common landline (01/02 numbers) even from a cell phone. They’re additionally included within the free minutes allocations supplied by each cellular and landline community suppliers. That is of specific significance for callers to the Nationwide Examination Helpline when nearly all of the callers are college students who are inclined to depend on their cellphones.

2. Like all non-geographic numbers, 03 numbers allow organizations to smarten up the best way they take care of calls with clever options like introduction messages (“Thanks for calling the Nationwide Examination Helpline”) and choices menus (e.g. “Press 1 for info on the clearing course of, press 2 for normal inquiries” and so on.)

three. There’s a vary of 03 numbers – 030 numbers which are solely for public our bodies and not-for-profit organizations to make use of JSC Result.

four. Callers might be queued, which means that every one necessary calls will likely be answered. That is notably related for the Examination Helpline which is marketed nationally and can inevitably get a whole bunch of hundreds of calls.

5. Organizations can handpick a extremely memorable quantity that their callers will recall simply.

6. Calls to 03 numbers might be simply recorded for coaching functions.

7. 03 numbers merely ‘sit’ on high of any landline or cellular quantity. No extra tools or is required.

eight. 03 numbers might be cheap to run should you hunt down the supplier with probably the most aggressive providing in the marketplace (e.g. 30,000 free inbound minutes per thirty days and as soon as they’ve been used zero.5 pence per minute for all calls obtained after that).

9.  It is doable to see the geographic location of callers and the busy durations of the group utilizing on-line name statistics packages.

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